Paloma Faith

Refund Policy

Paloma Faith

T&C's

Refund Policy

IMPORTANT UPDATE // PALOMA FAITH AT HAYDOCK PARK

Haydock Park and Jockey Club Live regret to announce that due to ill-health Paloma Faith has been forced to cancel the headline show at Haydock Park Racecourse on Friday 10th August.

Racing will still go ahead as planned with gates opening at 15.45, first race at 17.45 and the last race at 20.30 and a performance from The Ultimate Bee Gees Tribute act will play after racing.

Unfortunately, Paloma Faith has been diagnosed with laryngitis. We had hoped that Paloma’s show would go ahead as planned, however after seeing a doctor today, she is under orders to rest further.

Paloma Faith said: 'I am so sorry to announce that under doctor's orders I am unable to perform my two shows this weekend. I hate to disappoint my fans and apologise for any inconvenience caused. I do hope to continue my tour once recovered and look forward to seeing you in the future. All my love, Paloma.'

Our sincere apologies to all those who purchased tickets or hospitality. We would like to wish Paloma Faith a speedy recovery.

An 80% refund for general admission tickets will be applicable of the face value to all racegoers as outlined in the terms & conditions. The refund will still apply even if racegoers would still like to attend the raceday tomorrow night.

For hospitality customers, there will be a refund of 80% off the ticket element of the total price of the package.

If purchased using a debit or credit card via The Jockey Club Live or Haydock Park Racecourse, an automatic refund will be issued to the original payment card within seven working days.

If purchased through Ticketmaster, they will issue you a refund automatically to the original payment card.

Due to the inconvenience, Haydock Park would like to offer bookers a free general admission ticket for Haydock Park's raceday on Saturday 29th September. The racecourse will be in touch shortly with bookers to outline the process of obtaining the tickets.

 

Hospitality clients should contact us on 01942 402 624 or via Haydock.hospitality@thejockeyclub.co.uk

 

CANCELLATION POLICY & REFUND PROCEDURE RACECOURSE REGULATIONS AND NOTICES

Music / Concert cancellations on a raceday:

In the event that any live music performance on the main stage is abandoned, the following policies will apply:


(a)Should Racing take place and
i. The live music performance is abandoned or the performance lasts less than 20 minutes, an 80% ticket refund will be applicable of the face value
ii. The live music performance is over 20 and under 45 minutes, a 40% ticket refund will be applicable of the face value
iii. The live music performance is 45 minutes or over, no refunds will be issued 

(b)Should no racing take place and
i. The live music performance is abandoned or the performance lasts less than 20
minutes, an 100% ticket refund will be applicable of the face value
ii. The live music performance is over 20 and under 45 minutes, a 50% ticket refund
will be applicable of the face value
iii. The live music performance is 45 minutes or over, a 20% ticket refund will be
applicable of the face value
In any event should the line-up of the band, group or Artist change or a member of the


Entry Contract – Haydock Park Racecourse 2018
group or Artist does not attend then the operator will not be liable for ticket refunds, any
loss of money and/ or expenses incurred.


No refunds can be issued on the day.
To obtain a refund racegoers should follow the procedure below:
(a) If tickets, badges or car park labels were purchased in advance via the ticket hotline, the internet or by post, by Debit/Credit Card an automatic refund will be made to the
original payment method.
(b) If tickets, badges or car park labels were purchased on site, either in advance or on the day, in order to obtain a refund Attendees should send their Ticket with full customer contact details within 28 days of the date of the race meeting to:

Haydock Park Racecourse
Newton-le-Willows,
Merseyside
WA12 0HQ


Attendees are responsible for ensuring any ticket is returned. The operator shall not to be able to process refunds which are not returned directly to the above office.
A refund will then be processed and returned to the customer accordingly.
(c) Hospitality clients should contact us on 01942 402 624 or via Haydock.hospitality@thejockeyclub.co.uk
(d) Any queries should always be directed to the racecourse in the first instance.
Annual badge holders will not receive any refund for any cancellation of live music performances or
Racedays.


If an event is cancelled, altered or postponed the operator will use reasonable endeavours to try to contact the attendee as soon as possible to inform them. However, it is the attendees’ responsibility to check the website or onsite marketing regularly in the run up to an event to ascertain whether an event has been cancelled or re-scheduled and the date and time of any event or any rescheduled event. The operator shall not be in breach of the event ticket agreement by virtue of any cancellation, alteration or postponement. The operator may make alterations to events which are not material in nature and so no refunds will be given. A material change is a change which, in the operator’s reasonable opinion, significantly alters an event from its billing at the point of ticket purchase.
We thank you for taking the time to read through this documentation and hope you enjoy your day with us.


Haydock Park Racecourse

 

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